Returns & Refunds
If you wish to return your order, you may do so by returning the entire order to us within 14 days of receiving it. A full refund will be issued, excluding packing and delivery charges.
Non-Refundable Items
Unfortunately, we are unable to offer refunds on the following:
- Pre-filled party bags
- Partial orders or individual items from an order
- Sweets and chocolates
- Pass-the-parcel games
Returns received after the 14-day return period will not be eligible for a refund.
Before returning your order, please contact us by email at info@allaboutpartybags.co.uk
Qualify for a refund
To qualify for a refund, all returned goods must:
- Be complete and unused
- Be in their original condition
- Have all labels attached
- Be returned in their original packaging
- Be securely packaged to prevent damage during transit
Please note that we cannot issue refunds for items that are returned damaged due to inadequate packaging.
All returns must clearly include your order number so that we can identify your order. Your order number can be found on your invoice.
Once your return has been received and inspected, any approved refund will be processed to your original payment method within 14 days of receipt.
