Terms and Conditions

1. Returns & Refunds

If you wish to return your order, you may do so by returning the entire order to us within 14 days of receiving it. A full refund will be issued, excluding packing and delivery charges.

Non-Refundable Items

Unfortunately, we are unable to offer refunds on the following:

Pre-filled party bags
Partial orders or individual items from an order
Sweets and chocolates
Pass-the-parcel games

Returns received after the 14-day return period will not be eligible for a refund.

Before returning your order, please contact us by email at info@allaboutpartybags.co.uk or call us on 01604 595537

To qualify for a refund, all returned goods must:

Be complete and unused
Be in their original condition
Have all labels attached
Be returned in their original packaging
Be securely packaged to prevent damage during transit

Please note that we cannot issue refunds for items that are returned damaged due to inadequate packaging.

All returns must clearly include your order number so that we can identify your order. Your order number can be found on your invoice.

Once your return has been received and inspected, any approved refund will be processed to your original payment method within 14 days of receipt.

2. Delivery Information

See delivery information here.

3. Shortages and Incorrect Deliveries

In the unlikely event your order arrives with shortages, it is essential that you inform us within 48 hours of receipt or we will not be able to rectify the problem. Please contact us on 01604 595537 or email us on info@allaboutpartybags.co.uk. if we have sent you an incorrect item /s in error, we do require photographic evidence to be emailed before we rectify the mistake.

4. Validity

Indoor Adventure Limited, trading as www.allaboutpartybags.co.uk (AAPB) reserve the right to amend these terms and conditions from time to time.

5. Pricing, Product Descriptions & Availability

All prices displayed on this web site are inclusive of VAT at 20% and exclusive of packing and delivery. Where images show complete party bags and party bag contents, this is for illustration purposes only. One filled party bag or wedding busy bag consists of one set of contents as described in the text. Many individual items come in an assortment of designs or colours where we select one at random and you may not receive the same design or colour illustrated in the picture. In order that a variety of colours and designs may be seen of one product, sometimes more than one item is shown. If the title of the product is in the singular, you will only receive one single item and only multiples if ordered in multiples. Almost everything is sold individually enabling the exact quantity required to be ordered. Where sizes of products are quoted these are only intended as a guide. None of our products are suitable for under 3 year olds unless stated. By using the filtering system and refining a search to ‘Baby and Toddler’, products for under 3 year olds are easily located. Prices and availability are subject to change without notice. All products shown on the website are in stock. The website will not allow you to order anything that is not in stock. It is a requirement of Trading Standards that our pre-filled bags display our contact details. This is done in the form of a small label on the bag or a small leaflet inside the bag.

6. Ordering, Payment Options and Contract

Simply shop online placing the number of items you require into your trolley. Once you are satisfied that you have selected all the items you need, complete the purchase online. We accept all major credit cards and debit cards. (Please call us on 01604 595537 if you would like to pay over the telephone or by BACS. We do not accept cheques). You will receive an email confirming receipt of your order. Once payment is successfully processed you will receive a second email confirming receipt of payment. This email also serves as official acceptance of your order. Errors made by the customer may result in delay which becomes the responsibility of the customer, as do any consequences of an error eg incorrect delivery address, lack of delivery instructions, not being available at attempted time of delivery. AAPB will do everything within their power to rectify the issue but any additional cost will be charged to the customer, including return of the order if it is not possible to rectify the consequences of the customer’s mistake in time.

7. Loss in Transit

If you selected Standard Royal Mail delivery we can not track your parcel. However, we expect it to arrive within 5 working days and therefore need notification within 5 working days that it has not arrived. Conforming to the DSR, your parcel will then not be considered lost until 30 days after the date of your order. If you selected one of our courier delivery options and your order has not arrived within 3 working days of receipt of our order acceptance, please let us know immediately on 01604 595537 or info@allaboutpartybags.co.uk and we will track the shipment. Should it prove to be lost we will reship as soon as possible as long as the loss has been reported within 3 days of ordering. However, if you have asked for your order to be left safe, you are accepting responsibility of potential theft.

8. Damaged Goods

If your shipment arrives damaged please inform us within 48 hours and we will arrange a full refund or replacement for the damaged goods, we will cover the cost of return shipping for damaged items once photographic evidence has been received. You may be asked to return the product for inspection prior to a refund or replacement being issued.

9. Safety

Please note that no items are suitable for children under 3 years old unless specifically stated. It is your responsibility to check the suitability of these items for the age of the children for whom you are purchasing. Lolly pops and other sweets can be a choke hazard. We can not guarantee that our sweets are nut free.

10. Security

No credit card details are taken or stored on this website. When you pay for an order you are redirected to the secure servers of Sagepay, one of the biggest paynet providers in the UK or Paypal. More information is available here http://www.sagepay.com/secure_shopping

11. Privacy Policy

See our GDPR compliant Privacy Policy here

12. Linked Services

We have provided links to other websites that we feel may be of interest to you. However, all the services and products provided by these websites are the responsibility of the companies which operate these websites.

13. Copyright

None of this website may be stored or reproduced in any form whatsoever without the prior written consent of Indoor Adventure Limited.

14. Governing Law

These terms & conditions and any contract arising between you and Indoor Adventure Limited trading as allaboutpartybags are governed by English Law.